Elevate your customer experience.
Boost your business.
BUT the reality often looks different.
Interacting with a business across different touchpoints often feels like engaging with multiple brands. This happens because companies tend to mirror their internal silos in the customer experience. Blind spots can turn into missed opportunities.
In an ideal world.
Build a holistic ecosystem around your customer by integrating all touchpoints and business operations, both frontstage and backstage. Establish a unifying layer that harmonises look, feel, and tone across all interactions, ensuring a seamless and cohesive experience.
What
needs to be done?
Create a holistic experience that is desirable, feasible and viable. As a result:
Customers are happy.
Employees work efficiently.
Business is better (by 32%).
How?
The answer is
Service Design Thinking
AND Doing.
💡
Perceived Problem
🚀
Validated Problem
🏆
Validated Solution
Services
I support you with a holistic view on your business.
Vision & Strategy
Development of value propositions and business models based on qualitative & quantitative research, data analytics and market insights.
✔ Value Proposition & Business Model Canvas
✔ Qualitative and Quantitative Research
✔ Data analytics
Execution
Design of customer journeys, service blueprints and ecosystem models to align business goals with user needs, ensuring seamless experiences.
✔ Customer Journey & Service Blueprint
✔ Prototyping
✔ User Experience
Facilitation
Leading design thinking workshops and training sessions to equip teams with the mindset and tools to drive innovation and implement human-centered solutions.
✔ Workshop Facilitation
✔ Design Thinking Trainings
✔ Agile Coaching
Solve the right problems.
Create real value.
Start NOW
Quick Fix
Mini Workshop
1 hour
A fast-paced workshop to tackle immediate challenges while gaining a first glimpse into the service design process.
✔ Solve a pressing issue in just one hour
✔ Understand the basics of service design
✔ Leave with quick, practical next steps
Mind Shift
Design Thinking Training
1-2 days
A hands-on training session to introduce design thinking and drive innovation within your team.
✔ Develop a problem-solving mindset by deeply understanding the problem space
✔ Engage in interactive exercises to explore the solution space and test ideas through prototyping
✔ Leave with practical tools to foster creativity, collaboration and innovation
Expedition
Service Design Project
Custom time frame
A comprehensive service design project to develop human-centered solutions and align business goals with customer needs.
✔ Create or challenge your solution using research and data
✔ Map journeys and blueprints to ensure seamless experiences
✔ Leave with a validated value proposition and service concept
References
MHP Design Academy
Co-led the internal Design Academy, facilitating trainings for employees and customers in Service Design, Design Thinking and Innovation methodologies.
Audi on demand
Led the design and rollout of mobility services across Europe and the UK, driving user satisfaction and adoption. Link
Porsche Online Sales
Designed scalable digital sales platform, increasing dealership productivity. Link
About
Christian is a creative and results-driven Service Design Manager with over 15 years of experience crafting validated value propositions and delivering innovative digital solutions. Skilled in turning complex challenges into scalable, customer-centric experiences that consistently drive business outcomes.
Proven expertise in Service Design, UX and Innovation with a track record of delivering end-to-end solutions across global markets and industries. Adept at leading cross-functional teams to execute ambitious roadmaps, integrate data-driven insights, and align digital ecosystems with user needs and business goals.
Passionate about fostering a culture of innovation, collaboration, and growth, while leveraging design thinking and agile methodologies to turn vision into reality.